Joining the Ohio University Human Resources department means becoming part of a dedicated team at one of Ohio’s leading educational institutions. Our professionals are committed to delivering comprehensive HR services and solutions that promote a culture of excellence. We strive to engage and support our students, faculty, and staff, aligning with the core values and mission of Ohio University. Being a part of our journey to create a workplace that nurtures growth, inspires collaboration, and drives success. Our Human Resources team is built on the principles of mutual support and continuous learning. We believe in fostering an environment where collaboration and professional development are paramount. By supporting each other, we aim to best serve the University community, ensuring that every member of our team can thrive and contribute to the collective success of Ohio University. Join us in making a difference and being part of a community that values each individual’s growth and achievements. Duties include:1. Service, Process, and Procedure Ownership: Leads administration of the University’s onboarding and employment action/maintenance processes (promotions, transfers, demotions, benefit selection processing, recalls, student retirement elections and exemptions, etc.). Designs, refines, and improves processes and procedures ensuring compliance, efficiency, and customer satisfaction. Tracks metrics associated with transactions completed by team and utilizes data from TDX ticketing system. Maintains high level of current and relevant knowledge of technology, trends, and regulatory changes. Use feedback and knowledge to implement and improve services and efficiency .. People Management: Analyzes and evaluates staffing levels and makes recommendations on structure of the service center to ensure alignment with operational needs and service level agreements. Make recommendations for hires; oversees training and development, and day-to-day supervision of HR Service Center Specialists, HR Service Center Senior Specialist and student employees. Evaluates, assigns, and monitors daily workflow and ensures that transactions are processed consistently with standards and customer expectations on turn-around times and agreed upon services and service levels. 3. Compliance: Ensures HR Employee Service Center operations and activities remain compliant with all federal, state, and local regulations, employment documentation requirements, tax- related processes, and applicable university policies and procedures across a broad range of employee populations and scenarios. Oversees systems and workflows related to required employment records, identity and work authorization verification, specialized tax and onboarding processes, and associated compliance functions; maintains a high level of professional knowledge, evaluates processes, and monitors operational data and reports, including TDX and daily and weekly edit reports. 4. Vendor and Customer Relationship Management: Manages relationships with internal (including but not limited to OIT- telephone operations, TDX, electronic new-hire paperwork solutions; Transportation and Parking; Graduate College) and external (including but not limited to Equifax and Truescreen) service providers. - Call Support and Service Coverage: Provides support within the University’s call center operation as needed to help maintain service levels during periods of high demand. Participates in call triage and phone coverage when operational needs require additional support, including peak activity periods such as Open Enrollment, the start of the fall semester, and other times when incoming volume exceeds available staffing capacity. Help ensure timely, accurate, and responsive assistance for employees and other customers seeking Human Resources support. -Training and Leave Administration Support: Serves as a knowledgeable resource in the training and support of employees within Human Resources, as well as employees across the University, on leave-related benefits and processes. Maintains strong working knowledge of leave administration practices, including Family and Medical Leave Act (FMLA), sick leave, vacation leave, personal leave, and related programs. Supports consistent understanding and application of leave processes by helping others navigate procedures, systems, and available resources effectively. Position Profile Maintains employee records, including personnel status updates, terminations, and new hires. Assists in the collection of employee information for reports and research. Enters employee data into HRIS. Level Summary Supervises a team and ensures effective work activities within work unit. Has input on personnel actions for direct reports. Primarily focused on supervision, but may still engage in operational tasks similar to the direct reports’ roles. Accountable for the productivity and effectiveness of the team or department, ensuring goals are met. Supervisory Responsibilities Manages a small team. Directly oversees at least 2.0 FTE employees. Has authority to manage performance and assign duties. May have authority to hire, transfer, suspend, promote, discharge, reward, and discipline employees. Fiscal Responsibilities Responsible for managing a small budget or part of a larger budget. Problem Solving Solves interpersonal team issues, develops solutions for team-related problems. Seeks guidance from higher-level management on complex problems. Independence of Action Has discretion in decision-making but reports to higher-level management. Communication and Collaboration Collaborates with higher-level manager(s) and other teams, ensures team alignment with organizational goals. Physical Requirements This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs. Minimum Qualifications Requires a Bachelor’s degree in Business, Psychology, Communications, Sociology, Labor Relations, or in a related field, 3 or more years of related professional experience, and 1 or more years of supervisory experience, or equivalent education and experience. Preferred Qualifications I-9 experience HRIS (Oracle or alternate payroll system) Ability to operate and thrive in a fast-paced environment Department University Human Resources Pay Rate Pay range for this position $44,592.00-$74,196.00 and offer will be commensurate with the candidate’s education and experience in relation to the minimum qualifications for the position. Ohio University is proud to offer a generous benefits package which includes full health benefits, paid time off, and educational benefits for employees and their eligible dependents. Additional information is available at Total Compensation Estimator (For Full-Time Benefits Eligible Employees) Discover the full value of joining Ohio University by clicking this link: Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more. See details on what we offer in one place and compare different options for retirement and insurance. Estimates are informational only; exact coverage is determined by eligibility policies and official plan documents. Pay Grade 16 Pay Range $44,592.00-$74,196.00 FLSA Status Exempt Job Category Administrative at-will appointment Employment Type full-time regular Job Family Human Resources Job Sub Family HRIS/ Records Job Level M 1 Job Open Date 04/15/2026 Posting End Date 04/25/2026 Planning Unit Office of the President Work Schedule This position will be based primarily out of and work regularly on the Athens Campus. Monday through Friday, 8 AM-5 PM; some evenings/weekends may be required to fulfill work requirements during busy times. Months 12 month Campus Athens Expected hours worked per week 40 Expected duration of assignment Ongoing

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