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GENERAL FUNCTION: Under general supervision, performs critical monitoring, processing, and support functions for Instant Payment applications with essential duties and responsibilities including processing of incoming and outgoing, time sensitive, Instant Payment activity via the Real-Time Payment and FedNow networks.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Process domestic inbound/outbound FedNow and Real-Time Payments and troubleshoot exceptions and customer inquiries.

• Monitor liquidity and request supplemental funding or drawdowns as necessary.

• Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations. This includes compliance with all FedNow and Real-Time Payments rules and regulations.

• Utilize multiple servicing systems for research and processing (i.e. CMOD, BVA, VolPay, CRM, ACE).

• Perform payment related research and investigation requests via centralized problem resolution tracking system.

• Handle any routine inquires and confirmations for internal sales support and/or external direct support.

• Monitor team email and escalate customer specific system and servicing issues as appropriate.

• Monitor inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalate to Bank Compliance/management as needed.

• Execute on governmental mandated payment remittances in accordance with specific federal regulations.

• Process all daily work according to department procedures and bank policies.

• Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.

• Demonstrate the ability to work efficiently with a low margin of error.

• Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits, bank exposure amount, past historical activity).

• Assist with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.

• Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.

• Collaborates proactively/effectively with team to achieve shared goals.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• HIGH RISK AREA. Requires annual background and credit check.

• High School diploma or its equivalent.

• Two (2) to three (3) years experience in Banking, Funds transfer, Compliance or Operations preferred.

• PC skills including familiarity with Windows, Microsoft Word, and Excel.

• Excellent organizational skills.

• Ability to function in a fast-paced environment.

• Works with a sense of urgency and understands criticality of their position.

• Must have very good mathematical skills.

• Ability to handle highly sensitive customer issues.

• Multi-task oriented.

• Commitment to teamwork.

• Proficiency with 10-key required.

• Ability to research, recognize and solve problems.

• Ability to handle fluctuating volumes.

• Strong written and verbal communication skills.

• Extreme attention to detail.

#LI-EG1

Global Payments Spec II – Instant Payments M-F 8:30am-5pm

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.

LOCATION Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Under general supervision, performs critical monitoring, processing, and support functions for Instant Payment applications with essential duties and responsibilities including processing of incoming and outgoing, time sensitive, Instant Payment activity via the Real-Time Payment and Fed. Now networks. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES:Process domestic inbound/outbound Fed. Now and Real-Time Payments and troubleshoot exceptions and customer inquiries. Monitor liquidity and request supplemental funding or drawdowns as necessary. Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations. This includes compliance with all Fed. Now and Real-Time Payments rules and regulations. Utilize multiple servicing systems for research and processing (i.e. CMOD, BVA, Vol. Pay, CRM, ACE). Perform payment related research and investigation requests via centralized problem resolution tracking system. Handle any routine inquires and confirmations for internal sales support and/or external direct support. Monitor team email and escalate customer specific system and servicing issues as appropriate. Monitor inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalate to Bank Compliance/management as needed. Execute on governmental mandated payment remittances in accordance with specific federal regulations. Process all daily work according to department procedures and bank policies. Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency. Demonstrate the ability to work efficiently with a low margin of error. Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits, bank exposure amount, past historical activity). Assist with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions. Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers. Collaborates proactively/effectively with team to achieve shared goals. Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:HIGH RISK AREA. Requires annual background and credit check. High School diploma or its equivalent. Two (2) to three (3) years experience in Banking, Funds transfer, Compliance or Operations preferred. PC skills including familiarity with Windows, Microsoft Word, and Excel. Excellent organizational skills. Ability to function in a fast-paced environment. Works with a sense of urgency and understands criticality of their position. Must have very good mathematical skills. Ability to handle highly sensitive customer issues. Multi-task oriented. Commitment to teamwork. Proficiency with 10-key required. Ability to research, recognize and solve problems. Ability to handle fluctuating volumes. Strong written and verbal communication skills. Extreme attention to detail.#LI-EG 1 Global Payments Spec II – Instant Payments M-F 8:30 am-5 pm. At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: .3.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

search terms: Payment+Customer Experience