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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Critical Facilities Engineering Manager provides operational, technical, and strategic oversight of critical infrastructure across an account portfolio of approximately 3.0 million square feet of Class A office and data center space. This role focuses on maintaining 100% uptime of facility electrical, mechanical, life safety, and critical back-up systems while ensuring operational continuity is never compromised. The position requires strong client relationship management, critical engineering expertise, and team leadership capabilities to manage all resources within client and JLL policies. The successful candidate will balance strategic planning with hands-on technical oversight, managing KPIs and identifying opportunities for continuous improvement and cost savings.

Your day-to-day tasks will include:

• Establishing and maintaining critical environment guidelines, processes, and procedures for work authorization, incident management, and routine operations to ensure 100% uptime across all facilities
• Collaborating with project management to develop client scope of work documents, formulate preventative maintenance programs, and deliver projects with minimal disruption to building services
• Reviewing and evaluating facility performance on a continuing basis using established guidelines, metrics, and industry benchmarks to ensure portfolio meets or exceeds goal parameters
• Recognizing system shortcomings and responding immediately to operational and emergency situations involving critical facilities systems and equipment
• Providing training, support, and guidance to expand team capabilities and ensure technical staff performs work appropriately with proper compliance and life/safety program adherence
• Managing CMMS and work order operations across all facilities to ensure on-time preventative maintenance and reactive work completion according to client and best practice standards
• Participating in annual planning activities including financial planning for operating expenses and capital, identifying cost savings opportunities, and supporting emergency expenditure decisions throughout the year

Physical Demands and Work Environment:

• Work environment includes Class A office buildings and data center facilities
• Must be able to respond to operational and emergency situations as they arise
• Role requires oversight of approximately 3.0 million square feet of critical infrastructure

Required Qualifications:

• Bachelor's degree in engineering, facilities, or related discipline
• 10 years of experience in facility/plant engineering and maintenance supervision
• Data center engineering and design and/or operating experience
• Demonstrated ability to lead teams in a decentralized environment with proven delivery capability
• Strong communication and negotiation skills with excellent interpersonal and relationship building abilities
• Computer proficiency with MS Office, Word, and Excel
• Proven record of providing excellent internal and external customer service

Preferred Qualifications:

• Experience with critical environment operations and maintenance process and procedures
• Knowledge of commissioning procedures including collection, distribution, and storage of documentation
• Familiarity with CMMS (Computerized Maintenance Management Systems) operations
• Understanding of industry benchmarks and performance metrics for critical facilities
• Experience with financial planning for operating expenses and capital projects
• Background in developing and implementing cost savings and value-add opportunities
• Knowledge of life/safety programs and compliance requirements for critical environments

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

109,200.00 – 119,200.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New Albany, OH, Riverwoods, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page < I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

The Critical Facilities Engineering Manager provides operational, technical, and strategic oversight of critical infrastructure across an account portfolio of approximately 3.0 million square feet of Class A office and data center space. This role focuses on maintaining 100% uptime of facility electrical, mechanical, life safety, and critical back-up systems while ensuring operational continuity is never compromised. The position requires strong client relationship management, critical engineering expertise, and team leadership capabilities to manage all resources within client and JLL policies. The successful candidate will balance strategic planning with hands-on technical oversight, managing KPIs and identifying opportunities for continuous improvement and cost savings. Your day-to-day tasks will include:Establishing and maintaining critical environment guidelines, processes, and procedures for work authorization, incident management, and routine operations to ensure 100% uptime across all facilities. Collaborating with project management to develop client scope of work documents, formulate preventative maintenance programs, and deliver projects with minimal disruption to building services. Reviewing and evaluating facility performance on a continuing basis using established guidelines, metrics, and industry benchmarks to ensure portfolio meets or exceeds goal parameters. Recognizing system shortcomings and responding immediately to operational and emergency situations involving critical facilities systems and equipment. Providing training, support, and guidance to expand team capabilities and ensure technical staff performs work appropriately with proper compliance and life/safety program adherence. Managing CMMS and work order operations across all facilities to ensure on-time preventative maintenance and reactive work completion according to client and best practice standards. Participating in annual planning activities including financial planning for operating expenses and capital, identifying cost savings opportunities, and supporting emergency expenditure decisions throughout the year. Physical Demands and Work Environment:Work environment includes Class A office buildings and data center facilities. Must be able to respond to operational and emergency situations as they arise. Role requires oversight of approximately 3.0 million square feet of critical infrastructure. Required Qualifications:Bachelor's degree in engineering, facilities, or related discipline 10 years of experience in facility/plant engineering and maintenance supervision. Data center engineering and design and/or operating experience. Demonstrated ability to lead teams in a decentralized environment with proven delivery capability. Strong communication and negotiation skills with excellent interpersonal and relationship building abilities. Computer proficiency with MS Office, Word, and Excel. Proven record of providing excellent internal and external customer service. Preferred Qualifications:Experience with critical environment operations and maintenance process and procedures. Knowledge of commissioning procedures including collection, distribution, and storage of documentation. Familiarity with CMMS (Computerized Maintenance Management Systems) operations. Understanding of industry benchmarks and performance metrics for critical facilities. Experience with financial planning for operating expenses and capital projects. Background in developing and implementing cost savings and value-add opportunities. Knowledge of life/safety programs and compliance requirements for critical environments. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position:109,200.00 – 119,200.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location:On-site –New Albany, OH, Riverwoods, IL -

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