Dealer Analyst
Troy, OH
Updated: April 25
Legal Entity:American Honda Motor Co., Inc.
Business Unit:BU Parts Service & Technical
Department: DEP PST Plng & Customer Relations
Division:DIV PST Planning and Customer Relations
Work Location: Parts Center - Troy, OH Standfield Road Location
Shift:1st
Workstyle:100% Onsite
Career Level:2
Job Grade:Non-Exempt-4 (NE4)
Job Purpose
The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM 2019s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies.
Key Accountabilities
- Parts Ordering (availability, pricing, color code, etc.); Order Status & Maintenance; Parts Returns Requirements; Missing Dealer Credits; Core Return & Credits
- Daily monitoring of the 9 PC OAR mailboxes and take necessary action, Processing Manual OAR Claims, Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
- Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage
Identification and resolution of publication and parts error - Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator Warranty Claim Errors Resolution; Campaign Parts Recall Dealer Inquiries
- Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks
Qualifications, Experience, and Skills
- High School Diploma.
- One to two years of college preferred, or work related experience
- One plus years of customer service experience preferred
- Good written, interpersonal and telephone communication skills
- Advanced working knowledge of MS Office Applications and AHM software/applications
- Demonstrated ability ability to work in a team oriented environment is a must
- Knowledge of automobile, motorcycle, and power equipment line is a plus
What differentiates Honda and make us an employer of choice
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
","title":"Dealer Analyst
The Dealer Analyst position is a customer support position for dealership parts managers, helping dealers through phone and email contacts. The Dealer Analyst is responsible for the research and resolution to parts related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. The position is responsible for not only outstanding customer service to dealers, accurate processing of claims, and timely feedback to dealers on credit issues but also supporting our internal DPSM 2019 s field operations and ensuring dealer compliance with Parts System Guide (PSG) policies. Key Accountabilities. Parts Ordering (availability, pricing, color code, etc.); Order Status & Maintenance; Parts Returns Requirements; Missing Dealer Credits; Core Return & Credits. Daily monitoring of the 9 PC OAR mailboxes and take necessary action, Processing Manual OAR Claims, Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation 00 A 0 Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage. Identification and resolution of publication and parts error. Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator Warranty Claim Errors Resolution; Campaign Parts Recall Dealer Inquiries. Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks. Qualifications, Experience, and Skills. High School Diploma. One to two years of college preferred, or work related experienceOne plus years of customer service experience preferred. Good written, interpersonal and telephone communication skills. Advanced working knowledge of MS Office Applications and AHM software/applications. Demonstrated ability ability to work in a team oriented environment is a must. Knowledge of automobile, motorcycle, and power equipment line is a plus. What differentiates Honda and make us an employer of choice
search terms: Dealer+Analyst
Local Job Bulletin is an independent Job Search Engine. Local Job Bulletin is not endorsed, sponsored or affiliated with the actual employer of the job. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder.
Dealer Job Openings: Earn $15-$45/Hr. Immediate Hire
Troy
Upload your Resume - Let Employers find you!
Local Job Bulletin is an independent Job Search Engine. Local Job Bulletin is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Local Job Bulletin uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, job descriptions and other company descriptions / details are the property of their respective holder. Local Job Bulletin does not have its users apply for a job on the LocalJobBulletin.com website. Additionally, Local Job Bulletin may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.;